Shipping Policy

Thank you for choosing Drs. Bronner’s! We are committed to providing you with efficient and timely shipping services. Please read the shipping policy below for more details about our shipping.

1. Processing Time
   All orders will be processed within 1-2 business days. Please note that processing time may be delayed due to high demand or holidays.
   Once the order is shipped, we will send you a shipping confirmation via email and provide a tracking number for you to track the package.
2. Shipping Methods
   We offer a variety of shipping methods, and the specific delivery time and cost will be displayed at checkout. We work with several reliable shipping companies, including:

Standard Shipping: Usually delivered within 5-7 business days.
Expedited Shipping: Usually delivered within 2-3 business days, suitable for orders that need to be delivered quickly.
International Shipping: We provide shipping services to most international locations, and the specific time and cost depend on the destination.

3. Shipping Fees
   Shipping costs vary depending on the order total, shipping method, and your shipping address.
   At checkout, you will see the corresponding shipping fee and estimated delivery time. All shipping costs will be clearly displayed on the checkout page.
4. Shipping Restrictions
   We currently only offer international shipping to certain countries and regions. Please refer to the options provided during checkout for specific shipping areas.
   Please ensure that you provide an accurate shipping address. Drs. Bronner’s is not responsible for shipping delays or lost packages due to incorrect addresses.
5. Order Tracking
   Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on our logistics partner’s website.
   If you do not receive a tracking number after shipping or there are any delays in your order, please feel free to contact our customer support team.
6. Shipping Issues
   If your package is lost, damaged, or has any other shipping issues, please contact our customer support team immediately. We will do our best to help you resolve the issue and provide re-shipping or refund services if necessary.
7. Shipping Holiday Arrangements
   During the holiday period, there may be delays in delivery. Please note that during major holidays (such as Christmas, New Year, etc.), our processing and delivery time may be longer.
   We recommend that you place your order as early as possible before the holiday to ensure that you receive your order in time.
8. Uncontrollable Factors
   We will do our best to ensure that your order is delivered on time, but sometimes we may be delayed due to uncontrollable factors (such as bad weather, shipping company issues, etc.). We will do our best to notify you in such cases and assist you in tracking your order.
9. Address Change
   Once your order is shipped, we are unable to change the shipping address. Please carefully confirm the shipping address you provide during checkout.
   If you need to change the address, please contact our customer service team as soon as possible and we will try our best to process your request before shipping.
10. Returns and Exchanges
    For information on returns and exchanges, please refer to our Return Policy page to learn how to handle order issues and return requests.

Contact Us
If you have any questions about the shipping policy or need further assistance, please feel free to contact our customer support team:

📧 Email: drsbronner@online.com
📞 Customer Service Phone: +1605-294-0673

Thank you for choosing Drs. Bronner’s! We look forward to providing you with excellent service and ensuring that your order is delivered smoothly.