Return Policy

We want you to be happy with your purchase of Drs. Bronner’s products. If you are not completely satisfied with your order, please refer to our Return Policy and we will do our best to help you.

1. Return Time
   We accept returns within 30 days of receiving your product.
   Returns must be made within 30 days of the order being shipped. Returns made after this time will not be accepted.
2. Return Conditions
   To ensure your return is accepted, please follow the following conditions:

Items must be unused, unopened, and not visibly damaged or contaminated.
All returned items must include the original packaging and tags.
If the item is defective or damaged during shipping, Drs. Bronner’s will pay for the return shipping.

3. How to Return an Item
   If you need to return an item, please follow the steps below:

Contact Customer Support: Contact our Customer Service team by email or phone to let us know your return request and provide the order number, item information, and reason for the return.

Receive Return Authorization: We will provide you with a return authorization and return address after confirming your return request.

Return the item: Send the item back to the return address we provide. Please ensure that the item is intact and use a trackable mailing method. The return shipping cost is borne by the customer unless there is a quality problem with the item.

Refund processing: Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 5-7 business days. The refund will be returned to your payment account through the original route, and the specific arrival time depends on your bank or payment platform.

4. Exchange Policy
   Currently, we do not provide direct exchange service. If you wish to exchange the item, it is recommended that you return the unsuitable item and repurchase it. Please follow the return process above.
5. Damaged or defective item
   If you receive a damaged or defective item, please contact us as soon as possible. We will provide you with a solution for return, reshipment or refund. To speed up the processing, you can provide photos of the damaged item and relevant order information.
6. Refund Processing
   Refunds will be processed as follows:

Full refund: If the return is eligible, we will refund the full amount of the product.

Partial refund: If the product is used or partially damaged, the refund amount may be reduced.

Refunds will be refunded to the original payment method you used, and the processing time may vary depending on the bank or payment platform.

7. Non-returnable items
   The following items are not returnable:

Used or opened personal care and cleaning products, unless there is a quality problem.

Any item that is not eligible for return.

8. Return Address
   Please send returns to the following address:

Drs. Bronner’s Return Department

4879 Elsie Drive, Claremont, South Dakota, 57432

9. Return Costs
   If the return is due to our error (for example, the wrong item was sent or the product was of poor quality), we will cover the return shipping costs.
   If the return is for other reasons, the return shipping costs will be borne by the customer.
10. Contact Us
    If you have any questions about our return policy or encounter any difficulties with the return process, please feel free to contact our customer support team:

📧 Email: drsbronner@online.com
📞 Customer Service Phone: +1605-294-0673

Thank you for choosing Drs. Bronner’s! We look forward to providing you with excellent service and ensuring that your shopping experience is pleasant and worry-free.