FAQ

Welcome to Drs. Bronner’s FAQ page! We are here to answer some common questions about products, orders, delivery, and more. If you don’t find the information you need, please feel free to contact us through our Contact Us page.

1. What products does Drs. Bronner’s offer?

Drs. Bronner’s offers a range of natural, eco-friendly cleaning and skin care products, including:

Pure plant-based soaps: multi-purpose soaps for cleaning, shampooing, bathing, laundry, and more.

Body lotions and skin care series: based on natural ingredients, gently moisturizing the skin.

Household cleaning products: eco-friendly cleaners suitable for home use.

All products are made of organic, natural ingredients and are certified fair trade, committed to providing you with a high-quality, harmless cleaning experience.

2. How to buy Drs. Bronner’s products?
   You can buy our products directly on the Drs. Bronner’s official website. Just select the products you like, add to the shopping cart, and follow the checkout process to complete the purchase.
3. How do I know if my order has been successfully submitted?
   After you complete your order and pay, we will send you a confirmation email to confirm your order information. You can also log in to your account to check the status of your order, or contact customer support for more help.
4. Do you ship internationally?
   Yes, we do ship internationally. The specific shipping cost and time depends on your shipping address. You can view the relevant shipping costs and estimated delivery time during checkout.
5. How do I modify or cancel my order?
   Once an order has been submitted and processed, it may not be modified or cancelled. If you need to modify or cancel, please contact our customer support team as soon as possible and we will do our best to help you.
6. What if my order is lost or damaged?
   If your order is lost or damaged during shipping, please contact us as soon as possible. Provide the order number and relevant photos, and we will help you solve the problem and usually arrange for reshipment or refund.
7. Are Drs. Bronner’s products suitable for sensitive skin?
   Drs. Bronner’s products use natural and organic ingredients, and most products have been tested on sensitive skin and are gentle and non-irritating. To ensure that they are suitable for your skin, it is recommended to test them on a small area when using them for the first time.
8. Are your products tested on animals?
   We do not test on animals and all our products meet the Leaping Bunny and PETA certification standards to ensure they are animal-friendly.
9. Are your products environmentally friendly?
   Yes, Drs. Bronner’s has always been committed to sustainability. Our products are packaged in recyclable materials, and all ingredients are natural and organic, in line with fair trade standards. We also actively promote environmental protection actions to reduce the burden on the earth.
10. How can I return or request a refund?
    If you are not satisfied with the product you purchased, you can apply for a return within 30 days of receiving the product. For details of the return policy, please refer to our Return Policy page.
11. Do your products contain chemical ingredients or harmful substances?
    No, our products do not contain any harmful chemical ingredients. All cleaning products and skin care series are made from natural plant extracts and organic ingredients to ensure the safety of your skin and the environment.
12. How can I get the latest promotions and discounts?
    You can get the latest information about promotions, discounts and new product launches by subscribing to our email newsletter. You can also follow us on our social media platforms to get the latest updates.
13. How can I be sure I am buying authentic products?
    All products purchased through the Drs. Bronner’s website are authentic. To ensure your purchase is safe, please only purchase our products through the official website or authorized retailers.
14. Are your products suitable for children?
    Most of Drs. Bronner’s products are suitable for the whole family, including children. However, it is recommended that you perform a skin test before first use, especially for babies or children with particularly sensitive skin.

Still have questions?
If you can’t find the information you need on the FAQ page, please feel free to contact our customer support team through the Contact Us page and we will do our best to help you!